This Returns Policy applies to purchases made on the Tiffany & Co. website or through Tiffany customer service (together, the “Site”). Please review this policy prior to making a purchase to understand returns processes and requirements.

1. Returns Acceptance

Tiffany will accept returns or exchanges on merchandise within 30 days of shipment for a refund or exchange under the policies stated here.

Items must be returned in new or unused condition with original packaging and tags to qualify for a return or exchange. We reserve the right to reject returns we deem abusive, excessive, or fraudulent per this policy’s restrictions.

Custom or personalized items, philanthropic merchandise, and certain restricted items are not eligible for return or exchange unless received damaged or defective.

2. Returning Items

Initiating A Return

To begin a return, contact Tiffany customer service and provide your order number and details on the item(s) to be returned. We will provide instructions and approve the return if eligible based on this policy.

Once approved, we will email you a pre-paid return shipping label to affix to the package. Please use this shipping label and do not ship items back using your own arrangements. We cannot reimburse expenses for unauthorized return shipping.

Packaging & Shipping

Use original packaging and shipping cartons where possible when packing items for return shipment. This packaging was designed specifically for the item to prevent damage. Make reasonable efforts to return items in saleable condition.

Affix the approved pre-paid return label on the outside of the package with the appropriate shipping documents enclosed inside the package. Shipments without our approved return label will be rejected.

You are responsible for retaining proof of your timely shipment and delivery confirmation such as a tracking receipt from the carrier. We recommend shipping returns via a carrier that offers package tracking for your protection. Hand delivery of returns is not permitted.

Timeframes

Items must be received by us within 30 days of the original shipment for return eligibility. Returns received after 30 days exceed our policy limits and may be rejected without refund or exchange.

Refunds and exchanges will be processed within 10 business days of our inspection team’s receipt of your returned items. Refunds are made to the original method of payment.

Return Fees

Tiffany will provide a pre-paid return label for your use. If you fail to return items in the required timeframe using our label, you may be charged a failure to return fee equal to 25% of the merchandise value.

3. Refunds & Exchanges

Refunds

All eligible returns qualify for a full refund of the price paid for the merchandise. Refunds will be issued to your original method of payment within 10 business days of our receipt of your items.

Shipping, handling, gift wrap, personalization, rush order fees, and applicable taxes paid at checkout are non-refundable. We also do not refund the original shipping costs on international shipments.

Refunds may take 1-2 billing cycles to appear on your statement depending on your bank’s policies.

Exchanges

Eligible items may be exchanged for another size, color, or other merchandise option. To exchange, please follow the return initiation process above. No expedited shipping charges will apply to exchange orders.

For online exchanges, we will place a new order for the replacement item(s) you select once we receive and inspect your return. Any price difference between the merchandise returned and exchanged will be charged or refunded.

If items were a gift, please ensure the gift recipient is aware the original item is being exchanged to avoid duplication. For exchanges, use the gift message box during checkout to indicate the exchange authorization.

Store Credit

Sometimes we may issue store credit for returns at our discretion, such as instances when the specific merchandise returned is sold out. Store credit is applicable in Tiffany boutiques and online. It must be used in one transaction with no remaining balance.

4. Quality Inspection

Upon receiving your return, we thoroughly inspect condition, components, and merchandise inventory levels prior to approving refunds or exchanges. All original parts, item-specific instructions, warranty cards, and original packaging should be included. Used items or items missing original parts or accessories may have significantly reduced value. Refund amounts may be reduced if items are returned used or incomplete.

5. Return Restrictions

Items Not Eligible For Return

Ineligible or Abusive Returns

You may not return merchandise purchased from Tiffany in the following situations:

Tiffany reserves the right to decline returns we deem to be potentially fraudulent or abusive at our sole discretion. Such instances include patterns of excessive order volumes or returns.

6. Repairs, Alterations, or Customization

Special order items, custom designs, or merchandise personalized with engraving or monogramming is non-refundable. However, if an error is made by Tiffany in the customization, alteration, or repair process, those items may be returned only if received in defective or damaged condition.

Jewelry repaired or customized by Tiffany artisans cannot be returned or exchanged, except when defective. However, you may request alteration of jewelry sizing within 90 days of sale completion by contacting Customer Service.

You may return items for quality inspection prior to customization. Notify us of return plans before we begin custom craftsmanship. Once work commences, cancellation charges may apply.

7. Sale & Discounted Items

Items purchased on sale or at a promotional discount are eligible for return or exchange at the sale price originally paid only. Refund amounts will reflect the actual price paid by customer at checkout after any reductions.

8. Quality Commitment

We stand behind the quality and craftsmanship of our merchandise. If an item exhibits issues of workmanship or materials within the first year of purchase, we will repair or replace the item free of charge. Please contact customer service with quality concerns for evaluation under our warranty.

9. How We Handle Defective Items

On occasion, merchandise may prove defective due to flaws in craftsmanship or materials. Contact Customer Service immediately if you feel an item was received damaged or has a manufacturing defect covered by warranty.

If we confirm an item is defective, we will apologize and take appropriate remedial action, which may include:

Our goal is to make every situation right to uphold our standards for quality and craftsmanship. Please reach out so we can promptly address any merchandise issues and restore your confidence in Tiffany luxury.

10. Return Fraud & Abuse

Tiffany works diligently to detect and prevent return fraud and abuse of our policies. Situations considered fraudulent returns include but are not limited to:

You may be asked to provide proof of purchase from Tiffany or proof of delivery to evaluate return eligibility. Abuse of policies designed to ensure equitable customer service constitutes fraud. Tiffany reserves the right to refuse returns deemed fraudulent and pursue legal action if appropriate.

11. Receipt of Returned Merchandise

Domestic Returns

For returns originating in the United States, you assume responsibility for delivered return shipments until received by Tiffany. We recommend returns be insured and sent via a carrier offering package tracking. Tiffany is not liable for lost return packages shipped without insurance protection.

Your return is deemed received on the date our inspection team physically processes the shipment at our return facilities. Do not rely on the delivery date shown via carrier tracking, as packages may be in transit between facilities after delivery.

International Returns

You remain liable for any loss or damage occurring during return shipping from an international location. You must comply with all policies of customs and legal authorities when exporting merchandise back to Tiffany.

International customers assume all shipping risks as well as duties and taxes that apply to international shipments. Tiffany provides estimates, but is not responsible for unexpected fees or delays during international shipping.

12. Return Policy Updates

Tiffany reserves the right to change this Return Policy at any time in our sole discretion. If updates are made, the revised Return Policy will apply to any purchases made following the update. We encourage you to periodically review this page for the most current policy.

For help with any questions, contact Tiffany Customer Service. We make every reasonable effort to address your concerns and provide options to improve your total Tiffany experience.

Contact Us

Please reach out to us regarding any returns or feel free to ask questions about this policy:

Tiffany and Company
Customer Service
200 Fifth Avenue
New York NY 10010

Email: customerservice@tiffany-and-co.com

Last Updated: January 12, 2024